Returns & Exchanges

At GoPotatoes, we strive for maximum freshness and quality; however, if your order arrives damaged or unsatisfactory, we offer a 14-day return window for shelf-stable items and immediate resolution for perishables. Due to the nature of food products, certain safety restrictions apply to opened goods.

Return Process

• 1.
  Submit a Request

  Contact our support team within 48 hours of delivery for perishables or 14 days for pantry items to initiate your return process.

• 2.
  Provide Documentation

  Email clear photos of the product and packaging, along with your order number, to help our quality control team verify the issue.

• 3.
  Pack and Ship

  For non-perishable returns, secure the items in their original packaging and use the prepaid shipping label provided by our team.

• 4.
  Receive Refund

  Once your return is inspected or your claim is approved, we will issue a full refund to your original payment method within 5-7 business days.